FAQ
Short answers to the questions merchants ask most. Each links to the page with the details.
On this page
Section titled “On this page”- Which ad platforms does Guardified work with?
- Is there a free trial?
- What happens if I cancel?
- Does Guardified change my products or stock?
- How quickly does Guardified pause an ad?
- Does Guardified pause ads if the stock is already low when I create a guard?
- I have several locations. How does Guardified count stock?
- I run several Shopify stores. Do I need one Guardified each?
- Will Guardified turn on ads I paused myself?
- Who do I contact?
- See also
Which ad platforms does Guardified work with?
Section titled “Which ad platforms does Guardified work with?”Meta Ads (Facebook and Instagram), Google Ads and TikTok Ads. You connect each one in Settings, and a guard can pause ads on all three at once. See Ad platforms.
Is there a free trial?
Section titled “Is there a free trial?”Yes, 7 days. Every Guardified page needs an active subscription, and the trial starts when you choose the plan. See Plan and billing.
What happens if I cancel?
Section titled “What happens if I cancel?”To cancel, uninstall Guardified from your Shopify admin; Shopify stops billing for it. Uninstalling deletes your guards, connections, saved addresses and logs, and leaves your ads as they are. See Plan and billing.
Does Guardified change my products or stock?
Section titled “Does Guardified change my products or stock?”No. Guardified reads your products, variants, locations and stock levels from Shopify, and changes only the status of the ads you chose as targets.
How quickly does Guardified pause an ad?
Section titled “How quickly does Guardified pause an ad?”Guardified acts shortly after Shopify reports a stock change. Each pause and resume is recorded in Logs with its time. See How a pause happens.
Does Guardified pause ads if the stock is already low when I create a guard?
Section titled “Does Guardified pause ads if the stock is already low when I create a guard?”A guard acts on the next stock change Shopify reports. If the stock is already at or below the threshold, select the guard in Guards and use Manual Pause.
I have several locations. How does Guardified count stock?
Section titled “I have several locations. How does Guardified count stock?”Per location. Each guard watches one variant at one location, and stock is not added up across locations. Choose All locations when you create a guard to get one guard per location. See Guards.
I run several Shopify stores. Do I need one Guardified each?
Section titled “I run several Shopify stores. Do I need one Guardified each?”Yes. Install Guardified in each store. Each store has its own guards, ad platform connections, logs and subscription.
Will Guardified turn on ads I paused myself?
Section titled “Will Guardified turn on ads I paused myself?”A resume turns on every target of the guard. To keep an ad off, remove it from the guard’s Ad targets.
Who do I contact?
Section titled “Who do I contact?”support@p-h.solutions. Include your store’s .myshopify.com domain; for a failed ad change, also the Provider request id from Logs › Platform Actions › Details.
See also
Section titled “See also”